There is this sense of hopelessness right now. It feels like things are running out of control. We just cleared one difficult group with a lot of grit and determination on operations part. A lot of late nights, hard work and thick-skin to get through the period. I cannot begin to tell you how it felt to get over this obstacle, and as we emerged stronger, we knew what to do better and what NOT to do. Those directly involved agreed that the experience was enough to teach us to never do it again, and we conveyed this message loud and clear to management. And then now when we can take a breather, the management people throws us another curveball and decided to do the exact same thing over again. These same people sold the rooms then went on holiday the first time, I have a feeling they will be doing the same this time.
It feels like suicide, this total mis-management of rooms. Then I realized it’s actually murder. Cos they are NOT the ones sitting down to clear this mess, we at middle management are. They never felt the pain of it all, so they were more than happy to make the same mistake again. So here they are, killing us all over again.
And the best part is the decision-making process. If we were starved for business I can understand this desperation to heck care our room inventory, but the most painful thing is, there is a second option which presented itself as an answer to our prayers. No overbooking situation, and twice the potential revenue. But did management take this group? No. They took the suicidal group, overbooking of 30 rooms, half the revenue, lotsa cheap bargain and request for free this free that free everything.
Now debating whether to find a new job first and quit, or just quit and see how. It’s just too painful to contemplate going through the same ordeal again.
What is wrong with these people??!!!
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