Saturday, February 06, 2010

Great job DHL

Continuing the theme of courier services and comparions between FEdUp and DHL, I have been duly impressed by DHL once again.

 

Client has a delivery to send back to Australia after an event and I was sooooooo grateful she has a DHL account. I called DHL’s call-centre in Phuket to verify the client’s account number. A “live” person answered the phone, not an automated machine (like some FedUp company) that makes me press all the possible combination of numbers only to tell me their customer service staff is currently unavailable, please hold the line and I have to hold it like half an hour before someone tells me the lines are still busy, please continue to hold after which at that point you just want to shove the phone down someone’s throat.

 

Anyway, DHL call centre, a live person answered, took my orders, verified my number and told me that the pickup would be within the hour. WOW. FedEx told me I had to wait till they were passing by their delivery zone before they would come round. DHL told me they are coming directly to pick up the box.

 

20 minutes after the call, DHL arrived at the lobby. They checked and verified the airway bill and invoice and was off in 5 minutes. The FedEX delivery men, smelly as they were, asked me a million questions that they could have read from the invoice I attached with the delivery. It was 15-minutes of inhaling their toxic body odour and answering stupid questions in Thai because they cannot bother to read the English list. Yes, this is the same FedEx who asks me to translate the shipment list written in English into Thai. I cannot cannot believe a company as big as FedEx would hire English-illiterate staff. Are you telling me Thailand’s FedEX only receives shipments from countries who write their invoices in Thai? Do they only handle domestic shipments and not international? And the fact that they think it’s a good idea to ask the receiver what the sender sent.

 

Anyway, the shipment cleared the same day, and 2 days later safely delivered to Australia. I seriously love DHL’s service here.

 

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