Don't jump to conclusions too quickly!!!

I have a problem with this wedding guest who jumps to conclusion too fast without reading carefully all the information I sent.

 

First case, I sent them an email with all the information required – catering, reception, package, decorations, even pictures of past events. She clicked “reply” abd sent back to me the same email with all the information given to her below, asking why didn’t I send her any information on catering, reception, package, decorations etc.

 

Second time, we discussed the process of booking the wedding. She said she is ready to pay up to AUD 1000. I sent her a credit card authorization based on 30% of total costs but the amount stated was in Thai Baht, and in conversion does not amount to AUD 1000 as yet, about AUD 800 plus only. She asked me didn’t we discuss that she will pay me only AUD 1000 for the first deposit? I was wondering if I thought wrongly, that this guest actually wants to pay more than I am asking for? I wrote to her and told her what I’m asking for is actually less than AUD 1000 and she went quiet. See, if you just did some simple calculation, you would have realized that I am not asking for more than what you can give.

 

Third time, she sent me an excel sheet with all the questions she has in mind, and I sent it back to her with my replies in blue and attached a lot more photos for her reference. She sent back within minutes and asked “There are pictures but NO ANSWERS” And here I am thinking….but my answers are all there in blue!!! Any idiot would have seen it. I know the pictures are bigger than my font so they are easier to see…. But still….don’t you think you are jumping to conclusions too quickly? Maybe just take that few minutes to look at what I’m saying before clicking reply.