Confusion with the Down Under

 

I wonder why is it that there is such a communication breakdown between myself and the Australians? 2 groups already and they don’t seem to to give me the right instructions.

 

Say you booked 25 rooms of type A. Closer to the date, you have a clearer idea of the guests’ rooming list, you tell me you want to hold 24 rooms now, release 1 room. In the rooming list you sent me, you took 22 Type A rooms and 2 Type B rooms. So if you want 24 rooms, that means I change 2 of your Type A booking to a Type B room as per your list.

 

Then you tell me now you need 24 Type A rooms and 2 Type B rooms. I no longer have anymore Type A rooms because I released your rooms to be sold since you told me you needed only 24 rooms (22 Type A and 2 Type B). You cannot claim that you orignally booked 25 Type A rooms and expect me to still give you those rooms. When you tell me you only needed 22 Type A rooms, I have the right to release the rooms you do not use. If you expect me to still hold 25 Type A rooms, then you should have told me to increase your room block to 27 rooms, 25 Type A and 2 Type B. Then if you cannot fill 27 rooms, I have to charge you for the room you didn’t take.

 

2 groups already who cannot understand this concept. Am I the one confused? We are both speaking English right? My concept of Maths is universal right?