On a really really negative note, I can somehow understand why guests get themselves beaten up and killed in a foreign land. Somehow when they travel, they elevate themselves to a position where they seem to be faultless and invincible. They push and prode and the most basic human instinct is to survive, so the locals here do whatever they need to survive. Most of the cases here are not premedidated. If you refuse to pay for what you bought, then you are just asking for it. If you threw a punch first, expect to be beaten up as well.
I would like to know when you hit someone in your country, do you expect your opponent to just take it in the face and do nothing? When you aggravate them and push them to the edge, do you expect them to sit there meekly and take it all in?
So what gives you the right to come to this country, behave like a spoilt brat, throw a tantrum, rant and rave with all your might, curse and swear at the staff, and then physically hit someone and expect no repercussions?
We are allowed to make some mistakes in life, so we might have given you some wrong information that inconvenienced you, tell us you have a problem and we will try to make it up to you. Why do you have to lose your temper and hit a staff? Rant and rave, fine, I can take it, but if you physically abuse a hotel staff, you have crossed the line. What did we do so wrong? Kill your mother? Murdered your father? Impregnate your wife? Why the level of agression then? Because we didn’t allow you to get onto the car booked by another guest? That we tried explaining to you many times that the car is booked by someone else, we made a mistake and told you it’s free but really it’s only free for the other guest? Ok, so we made the mistake, I’ll let you take the car this time. But because you hit my staff, you can forget about the next time. If I only knew this over the phone when I tried to reason with you and you whined about wanting to move out to another hotel, I should have said “With pleasure, please leave.”
They should really call in the police about this case, to instil some sense of fear into these arrogant people. People like these should never be allowed to travel because somehow they lose any inkling of respect for the local culture etc.
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