Been a long time since I blogged, but just met the super guest from HELL.
E-Narok!
Could not get a room anywhere cos most are fully booked, insist that he must have a suite but would not pay the price of the suite. A normal sales person would just tell this person to look elsewhere – politely of course, but not my boss.
Any business also want.
And it’s not like we’re desperate.
Anyway, her business, she took this business at the ridiculous price, she is now responsible for the hell this guest is making.
11.42 am: Guest arrives at hotel. Check-in policy is 3 pm as checkout time is 12 noon and housekeeping, being humans, take time to clean the rooms. Bear in mind this is a suite and it takes 2 staff working at ultra speed to get it done. Lucky for them the guest checked out earlier in the morning, but still it takes human time to clean things up…so we told them that check-in will be about 1pm.
Oh my goodness.
The freakin ruckus they kicked up. How were they allowed out of their country? And then the usual “We stayed in so many 5-star hotels in the world and none of them has ever made us wait blah blah blah.” Perhaps because they kicked you out the moment you raised your voice…
Freak out whatever you want, the room is not ready is not ready is not ready. So go wait.
12.23 pm: Finally got them in the room.
“Oh my goodness the room is so far”
“oh my goodness you don’t have a Jacuzzi in the room?”
“oh my goodness you can see outside from the bathroom.” (it is a selling point, bathroom with daylight, and there are curtains you can close…)
“Oh my goodness you can hear the traffic and the people outside.” (hello? You are on the freakin balcony????)
“Oh my goodness it’s so windy.” (from mother)
“Oh my goodness it’s so hot” (from father)
“Don’t you have a bigger room?” (from father)
“You have to walk so far from one bedroom to the next.” (from mother)
12.45 pm: (Calling to room service) Please send some packets of instant coffee
12.48 pm: (calling to operator) Please send some more bottles of drinking water
12.50 pm: (calling to housekeeping) Please send some more bath towels.
12.52 pm: (calling to room service) Please send 3 more bottles of drinking water.
Room service: We have to charge as we only provide up to 4 bottles per day
Guest: No I want it free
Room Service: Sorry, for additional bottles we have to charge.
Guest: I want it free. Come on, it’s just water.
Praisie (if I was there): If it’s just water, go drink from the tap. It’s free and unlimited.
13.25 pm: (at the playzone – we do not allow parents/adults into the play area as we want it to be a purely kids area, some children get anxious if someone’s parents is there and not theirs, some parents are mean to other people’s children by stealing a kids’ toy for their own child so we don’t allow parents in there, only our own staff. And if the kid is too young, below 4 years old, they have to hire a babysitter to sit with them – help them to toilet, help them climb structures, watch over them individually etc)
Guest: I want my nanny to sit in there
Staff: Sorry, no adults allowed in there except hotel recreation staff
Guest: No, I want my nanny in there.
Staff: No sir, as per policy we cannot allow.
Guest: I am guest, I say yes, you do it.
Staff: No sir, we cannot allow. This is the policy for all guests.
Guest: I will complain.
Praisie: (if I was there) Where do I go complain about YOU???
And then he called my boss to moan and groan and whine. Serve her right. Sometimes quality matters over quantity.
And this is only day 1!!!!!!
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